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Remote Assist forum
Unanswered

Failed to sign in to remote assist on android device with company account

Posted on by 5

Hi everyone,

I have trouble with signing in to my remote assist application on my android device.

On January this year this has worked, but now, there is just a black screen after I click on "log in" button.

My license is not expired.

Do you when what the problem can be?

Thank you an best regards,

Mara

  • Bechtle AG Profile Picture
    Bechtle AG 5 on at
    RE: Failed to sign in to remote assist on android device with company account

    Hi Ryan, thanks for the fats reply. I have already do so. But nothing changes. I tried to login with my personal account, and that works well. I guess it is a restriciton that my admin set on to my company account. Could that be?

    BR Mara

  • RyanN Profile Picture
    RyanN on at
    RE: Failed to sign in to remote assist on android device with company account

    Hi Mara

    Can you please try uninstalling and then reinstalling the app. 

    Let us know the outcome and then we can provide further troubleshooting steps if there's still an issue. 

    Ryan

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