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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Failed to sign in to r...
Service | Customer Service, Contact Center, Fie...
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Failed to sign in to remote assist on android device with company account

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Posted on by Bechtle AG 7

Hi everyone,

I have trouble with signing in to my remote assist application on my android device.

On January this year this has worked, but now, there is just a black screen after I click on "log in" button.

My license is not expired.

Do you when what the problem can be?

Thank you an best regards,

Mara

I have the same question (0)
  • RyanN Profile Picture
    RyanN Microsoft Employee on at

    Hi Mara

    Can you please try uninstalling and then reinstalling the app. 

    Let us know the outcome and then we can provide further troubleshooting steps if there's still an issue. 

    Ryan

  • Bechtle AG Profile Picture
    Bechtle AG 7 on at

    Hi Ryan, thanks for the fats reply. I have already do so. But nothing changes. I tried to login with my personal account, and that works well. I guess it is a restriciton that my admin set on to my company account. Could that be?

    BR Mara

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