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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unlicensed users showi...
Customer experience | Sales, Customer Insights,...
Answered

Unlicensed users showing under 'Enabled Users'

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Posted on by MichelleM 267

We're setting up a new Dynamics instance on our 365 domain and for some reason there are already users showing in Dynamics as 'Enabled Users', even though they don't have a Dynamics license applied to them.

Why would this happen? They have other licenses, but not a Dynamics one, so I would expect them to either show under Disabled Users or not at all....

I have tried applying and then removing a dynamics license to some of these users to see if that shifts them into the Disabled Users list, but they are still 'Enabled'

Any ideas?

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  • Verified answer
    Fubar Profile Picture
    Fubar 2,761 on at

    I haven't seen this recently, but have before.  One thing you can try doing is creating a Security Group in Office 365 add the users that you want in CRM to that group and then add the Security Group against your Dynamics 365 Instance (this should deactivate those users that are not in the Security Group) - you also use the same thing for having a subset of users in a TST or Dev environment.

  • MichelleM Profile Picture
    MichelleM 267 on at

    Adding the security group worked, thanks very much for your help!

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