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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Audit Log with changes...
Microsoft Dynamics CRM (Archived)

Audit Log with changes but same old and new values

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Posted on by Amrita P 87

Hi All,

My client has made some changes to the contact record using outlook. When I go to the contact record I can see in the audit history that owner field has changed multiple times but the old and new values are same.

These changes are seen after every 5 min in the audit log. I would like to mention that I have a plugin enabled on the update of contact record which will be triggered by only one field. But the field which will trigger the plugin has not been changed.

2450.audit-log.PNG

Please help.

Thanks in advance.

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  • Suggested answer
    Kalpavruksh D365 CoE Profile Picture
    Kalpavruksh D365 CoE 2,545 on at

    Hi Amrita,

    Please check if you are merging postimage and entity from context to get some values or for doing some manipulations. I had faced this issue when I tried merging postimage which had all the attributes and context entity which had only filtered attributes. This audit log issue is due to multiple triggering of the field. Also, check if there is any workflow being triggered on these fields or changing these fields data.

  • Amrita P Profile Picture
    Amrita P 87 on at

    Hi Kalpvruksh,

    How can I check if merging postimage?

    Thanks

  • Amrita P Profile Picture
    Amrita P 87 on at

    Thanks Kalpvruksh.  I have found the cause. One of the workflows is updating the owner and it continuously running for the record.

    Thanks

  • Kalpavruksh D365 CoE Profile Picture
    Kalpavruksh D365 CoE 2,545 on at

    Hi Amrita,

    If we have helped you to resolve the issue, please mark the answer as verified.

  • Amrita P Profile Picture
    Amrita P 87 on at

    Hi Kalpvruksh,

    I have deactivated the workflow but the issue was not resolved. Still multiple update audit logs are being created with same old and new values.

    Thanks

  • Amrita P Profile Picture
    Amrita P 87 on at

    The record is created using outlook and the "Account" field on contact record is getting updated with the same value after every 5 minutes.

    There is no workflow or plugin which is updating the account field. Please suggest.

    Thanks

  • Suggested answer
    Kalpavruksh D365 CoE Profile Picture
    Kalpavruksh D365 CoE 2,545 on at

    We tried merging postimage and entity of context using plugin which enabled the plugin to fire on all the fields. Also, check filtering attributes of update plugins if any.

  • Frank Hillsnipe Profile Picture
    Frank Hillsnipe 1,332 on at

    Were you able to determine the cause of this issue? I believe that it may be related to Server-Side Synchronization.

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