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money posted to wrong customer account.

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I posted the deposit of checks through Bank Deposit.  It posts to our account as one lump on the bank reconciliation. When I try to reverse the bank deposit It states that I am out of Balance.  I have did not apply any money to any invoices.  I need to just correct one deposit on that bank deposit.  Can anyone show examples of the actual positing of the journal entries.?  I would greatly appreciate it  .

The directions it shows is to  do a journal entry

line 1 - debit wrong customer

line 2 credit correct customer.  

Thank you

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  • Suggested answer
    Amit Baru Profile Picture
    Amit Baru 3,025 on at
    RE: money posted to wrong customer account.

    hi,

    Pls pass the correction entry.

    Regards

    Amit Sharma

    www.erpconsultorss.com

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,714 Super User on at
    RE: money posted to wrong customer account.
    [quote user="mleininger@nhada.com"]

    It worked.  Thank you!

    [/quote]

    Good that you figured it out.!

    Please help the community by marking the question as answered if you feel that you got assistance to solve your issue

  • Suggested answer
    Amit Baru Profile Picture
    Amit Baru 3,025 on at
    RE: money posted to wrong customer account.

    Hi,

    Adding info-:

    https://erpconsultors.com/create-bank-payment-voucher-in-d365-bc/

    Regards

    Amit Sharma

  • RE: money posted to wrong customer account.

    It worked.  Thank you!

  • RE: money posted to wrong customer account.

    It worked.  Thank you!

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,714 Super User on at
    RE: money posted to wrong customer account.

    Kim's solution should work fine.

    Just remember to keep the document type blank when you do the correction between your two customer accounts.

  • Suggested answer
    Dallefeld Profile Picture
    Dallefeld 11,415 UG Leader on at
    RE: money posted to wrong customer account.

    Two lines in any journal...you can apply the entry on the wrong customer line to the entry you are reversing.

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