I recently studied the "Extend and enhance Dynamics 365 Sales capabilities" topic while preparing for the Microsoft MB-280 exam, and came across the following question that initially made me pause and think a bit deeper.
Question:
A company is implementing the Dynamics 365 Sales mobile app.
The company requires setup of several push notifications for sellers who use the app.
You need to create the push notifications.
Which feature should you use?
Options:
A- Plug-in
B- Cloud flow
C- Classic Dataverse workflow
I knew the correct answer was B (Cloud flow), but I wanted to clearly understand why this option is correct and how it works in a real scenario. During my research, I found certprep.io and, interestingly. This exact question was included in their Microsoft MB-280 practice exam material, along with a clear and detailed explanation. What i appreciated most was that it explained the reasoning behind the correct answer, which made the concept much clearer.
Here's the explanation:
Understanding the Requirement: The company wants to send push notifications to sellers using the Dynamics 365 Sales mobile app. This requires setting up automated notifications triggered by certain events or conditions. Solution - Using Cloud Flows: Cloud flows in Power Automate are ideal for creating automated workflows that can trigger push notifications based on events in Dynamics 365. Power Automate provides connectors for Dynamics 365 Sales and mobile notifications, enabling the setup of push notifications without requiring custom code or plugins. Steps to Create a Cloud Flow for Push Notifications: Go to Power Automate and create a new Cloud Flow. Set up a trigger based on a Dynamics 365 event (e.g., when a record is created or updated). Add an action to send a push notification to the user's mobile device. Customize the notification message and publish the flow to activate the notifications. Using Cloud Flows in Power Automate enables dynamic push notifications for mobile users, providing timely updates to sales team members based on real-time data changes.
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