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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 SLA appli...
Microsoft Dynamics CRM (Archived)

Dynamics 365 SLA applicable from creating two processing sessions

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Posted on by David Mendes 16

Hi there

I have this issue whereby when i create an sla with the applicable from field set to a custom field that gets populated once (we called it logged on), the system generated processes for the sla items get triggered twice, has anyone encountered this and perhaps found a solution.

Below are screen shots

SLA Details:

8345.1.png

SLA Item Details:

6786.2.png

Related processing session when a case gets logged:

56568.3.png

...

4135.4.png

can anyone tell me what i have missed ...

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