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Dynamics 365 App for Outlook error after service update 138

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Posted on by AleVer

Hi to all,

after the service update 138 that passed on our organization on February 28th, some users complain

about errors in the use of the App for Outlook (trying to track the emails on the CRM).

The user complains some delay when type in the Set Regarding and then the App shows the Error icon.

Is anyone experiencing the same problems? Is there a solution at this regarding? 

I tried to clean the Edge cache and redo Test & Enable but the issue still persists.

In attach the print-screen of errors.

Thanks in advance for any help.

Alessia

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RajuB on at

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Dear Alever,

Greetings!

Thanks for reaching out Dynamics support.

Based on the given screenshot if the issue happening to specific users but not for all users in that case i would recommend to validate the below suggested steps from the document

support.microsoft.com/.../something-went-wrong-during-sign-in-error-using-dynamics-365-app-for-o

If the issue still there you can reach out the Microsoft Support channel by raising the ticket to help your customers.

To raise the request admin.powerplatform.microsoft.com and click on Help& Support to log a case.

Hope this helps. Thank you

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AleVer 45 on at

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Hi,
thanks for your response, I followed your article but the issue still persists.
I opened the case to the support.
Best Regards.

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RajuB on at

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Thanks for the update!

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