Adobe Acrobat with the CRM Plugin loaded potentially known bug?

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Posted on by Gabriel Babi

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Outlook will not open if you try to send a file from Adobe Acrobat with the CRM Plugin loaded. If the CRM Plugin is not loaded, Outlook will open to send the PDF. If Outlook is opened when you try to send the file from Acrobat, the draft email will open as well. Is this a potentially known bug?

Outlook 2010 (online mode) and CRM 2013 with Adobe Acrobat XI on Citrix.

Any ideas?

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ScottDurow 21 on at

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I have seen this kind of thing happen if you are not connected with Cached Exchange Mode. Check this setting in the outlook profile.

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ScottDurow 21 on at

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How did you get on with this?

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Gabriel Babi 285 on at

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Hi Scott,

Still waiting for feedback from the user. I'll let you know once I have any update.

Thanks,

Gabriel

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