web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Error using Sales Orde...
Small and medium business | Business Central, N...
Answered

Error using Sales Order Agent – Insufficient permissions opening company

(6) ShareShare
ReportReport
Posted on by MP-29031148-0 42

Hi everyone,

I’m testing the Sales Order Agent in Business Central (version 26.4, Italian localization) and I get the following error message:

"Unable to open the company 'CRONUS IT RENTAL DEMO' due to insufficient permissions to complete the requested operation."
(this error message was translated from Italian, so it might not be the exact wording in BC EN/US)

In Italian the error reads:
"Impossibile aprire la società 'CRONUS IT RENTAL DEMO' a causa di autorizzazioni insufficienti per completare l'operazione richiesta."

What I don’t understand is which permissions are considered insufficient:

The mailbox works fine and emails are being read.

My user (administrator) has the permissions to configure the agent.

I’m also a super user for the company.

 

What else should I check to resolve this?

 

Thanks in advance for your help!
Marco

Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Verified answer
    Sumit Singh Profile Picture
    Sumit Singh 11,757 Super User 2026 Season 1 on at
    Hi Marco, 
     
    I am not so sure that Sales order agent functionality is available in Italian version. 
     
    Please refer official documentation:- 
     
     
    Mark true, “Does this answer your question” if it helps.
     
  • MP-29031148-0 Profile Picture
    MP-29031148-0 42 on at
    Well, it’s actually announced for October. I guess I was misled by the fact that the content was already available in Italian and that the mailbox seemed to be working fine for reading the sales emails. There’s also a bit of confusion around this topic when it comes to the Italian localization. Thanks for your attention!

    Thank you @Sumit Singh

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 1,926 Super User 2026 Season 1

#2
YUN ZHU Profile Picture

YUN ZHU 1,158 Super User 2026 Season 1

#3
Khushbu Rajvi. Profile Picture

Khushbu Rajvi. 533 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans