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Service | Customer Service, Contact Center, Fie...
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Process: PopulateDeactivatedOnForCase

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Hi there,

This process has caused some havoc in one of our customized D365 Power Apps, the creation time was on 19/08/2022 and we think might be related to msdynce_ServicePatch picture as per below

pastedimage1661177203903v1.png

We wonder if this process PopulateDeactivatedOnForCase came from any of these solutions as per below, and Microsoft Online Updates

pastedimage1661177105868v2.png

I have the same question (0)
  • Community Member Profile Picture
    on at

    Thanks Leah,

    Indeed was msdynce_ServicePatch201911 the solution which introduced this process

    pastedimage1661244988404v1.png

  • Verified answer
    Community Member Profile Picture
    on at

    Hi dynamicstechy,

    The see solution layers feature allows you to view all component changes that occur due to solution changes over time. Within a solution layer, you can drill down to view specific changed and unchanged property details for a component. 

    You can check solution layers of the process PopulateDeactivatedOnForCase:

    Go Settings > Customizations > Customize the system > Process, select the workflow you need and click 'solution  layers'

    pastedimage1661225790442v1.png

    pastedimage1661225955687v2.png

    Or you can refer the following link to check it in power apps:

    https://docs.microsoft.com/en-us/power-apps/maker/data-platform/solution-layers 

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