web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Microsoft Dynamics GP (Archived)

Send to mail recipient not working from GP reports

(0) ShareShare
ReportReport
Posted on by 1,035

We are using GP2010 and Office 2010.  Whenever we open a report in GP and use the Send To Mail Recipient (text or PDF), it creates an email that sits in Outlook’s outbox with a proper name in the subject line but no attachment.  I have the full Acrobat on my machine and have played around with the settings but nothing changed.  I can do a Send To from Explorer, Excel etc. so I know that Outlook is set to my default mail app.  Normally when you use the send to function, a new email is opened with the file attached and something in the subject line and all you need to do is add in the addresses that you want to send it to.  When we do it from GP, it goes straight to the outbox, there is no attachment and it will obviously not go out of the outbox since there is no email addresses to send it to.  What it should do is open a new email with the attachment, wait until I enter the email addresses of the recipients and then go to the outbox after I hit send.

Anny suggestions to fix this will be appreciated.

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    on at
    Re: Send to mail recipient not working from GP reports

    Hi All,

    According to Microsoft this has now been resolved in GP 2010 SP3 which has just been released.

    Regards,

    Geoff James

  • Community Member Profile Picture
    on at
    Re: Send to mail recipient not working from GP reports

    Hi Victoria,

    I have still have the issue on Terminal Server, and now another site has just upgraded onto a new Citrix farm and they are receiving the same issue. It was working on their old Citrix farm, but that did not have Outlook 2010.

    They have ascertained the file is sitting as a tempory file in the temp directory of the user but it will not connect to the email. In Outlook the email is sitting in the Outbox with no attachment.

    This site has Outlook 32 bit on a Windows Serever 2008 64 bit.

    They do not want to set on Cached Exchange Mode as it is not recommended for Citrix.

    Does anyone know how to resolve this issue?

    regards,

    Geoff James

  • Community Member Profile Picture
    on at
    Re: Send to mail recipient not working from GP reports

    Hi Victoria,

    Thank you for the answer. Unfortunately it has not resolved the issue. Our support desk is logging an issue with Microsoft.

    Regards,

    Geoff James

  • Victoria Yudin Profile Picture
    22,768 on at
    Re: Send to mail recipient not working from GP reports

    Geoff,

    In our case the issue turned out to be running GP as administrator, but not running Outlook as administrator.  Once both were run as administrator everything worked properly.  (Same for running both without the 'Run as administrator' option - everything worked properly that way, as well.)  Not sure if this is going to be the fix in your case, as my issue was local, not on a TS, but maybe that will give you some ideas as far as what to check.  

  • Sureshn07 Profile Picture
    702 on at
    Re: Send to mail recipient not working from GP reports

    hi,

    ask your administrator to reconfigure your outlook in your system, it should fix the issue.

  • Community Member Profile Picture
    on at
    Re: Send to mail recipient not working from GP reports

    Hi Victoria,

    Has this been solved as I am having this issue now at a few sites? One site does not want to turn on Cached Mode on Terminal Server as they think it will cause other issues.

    Regards,

    Geoff James

  • Victoria Yudin Profile Picture
    22,768 on at
    Re: Send to mail recipient not working from GP reports

    I am seeing the same issue using GP 2010 R2, Windows 7 Professional 32-bit and Outlook 2010.  Whether using the Text or PDF option, selecting Send To Mail Recipient creates a message in my Outbox, but without any attachment.  Cached Exchange Mode in Outlook is turned on, so that does not seem to be the fix.  Has anyone else seen this?

  • Suggested answer
    Community Member Profile Picture
    on at
    Re: Send to mail recipient not working from GP reports

    You need to turn on Cached Exchange Mode in Outlook (click file tab, account settings, account settings, email tab, click change and under Microsoft exchange server check Use cached exchange mode.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Andrés Arias – Community Spotlight

We are honored to recognize Andrés Arias as our Community Spotlight honoree for…

Leaderboard > 🔒一 Microsoft Dynamics GP (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans