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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Not able to add User b...
Microsoft Dynamics CRM (Archived)

Not able to add User by system administrator, Add button not showing on Ribbon to add user

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Posted on by Deshmukh 270

Hi,

I do not see the option to add a new user. In record menu only shows edit, enable and Disable button but not showing Add button.
also I am trying to import users record through system administrator, but It's giving error "You do not have sufficient priviledges to import user records".

Can you clarify what is the problem?


Thanks,
S Deshmukh

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I have the same question (0)
  • Gus Gonzalez Profile Picture
    Gus Gonzalez 27,113 on at

    Hello,

    Are you assigned to the System Administrator group?

    If so, what type of license do you have? Full (read/Write) license or "Administrative" license?

    Open your user account and it will show what type of license you have.

    Thanks.

  • Deshmukh Profile Picture
    Deshmukh 270 on at

    Hi  Gus Gonzalez,

    Thanks for a reply.

    Yes, I have assigned to the System Administrator role.

    I have used "Read-Write" Client Access license (CAL).

    Thanks,

    S Deshmukh

  • Mohammad Atif Profile Picture
    Mohammad Atif on at

    If this is CRM 4.0 on premise here is the solution:

    Open SQL server management studio and ran the query against the MSCRM_Config database. 2. Run the query below to against the MSCRM_Config database to check the Enabled value Select * from OrganizationFeatureMap 3. Check the Enabled column for the default organization. The value will be set to (0) False. 4. Run the query below to against the MSCRM_Config database enable it Update OrganizationFeatureMap set Enabled = 1 where enabled = 0 5. Run the query below to against the MSCRM_Config database to check the Enabled value Select * from OrganizationFeatureMap Now, Check the Enabled column for the default organization. The value will be set to (1) True. This indicates that the Enabled column for the default organization is now enabled. 6. Reset IIS, launched CRM website and Browse to Settings - Administration - users. The option New -- User option will now be enabled.

    Please take full backup of the CRM database before following the above steps in your CRM server

    If the above is not a case, create a new Org (vanilla) and see if you can see the same issue there or not, if not this is due to the customization done in effected org and you may open a support case with MS

    Thanks,

    Mohammad

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