Volunteer Engagement email verification

(0) Share

Report

Posted on by Believer

I posted this question to Microsoft support and have been waiting two weeks for a technician to help: "I am trying to get the volunteer engagement portal launched. As a user on the web site I am able to register, but the email verification isn't working. There's a message that I need to verify my email, but when I click through to do that there's no action to take. I also do not yet see the new user in Volunteer Management. The second problem is that on the web site there are random graphics (icons) not rendering, so there are little squares appearing in different places. On some if them I can float over and get a tooltip, but not always."

To be clear, a first level tech did help with initial troubleshooting but he couldn't find anything, and it didn't seem he was very familiar with the Volunteer Engagement app. He did show me how to review all of the emails in/out of Exchange, and we found no evidence that Exchange sent any emails to the newly registered user, not even a welcome email.

Does anyone know how I can trace the email verification issue, or what configurations to look at to resolve it? Or is it simply a bug in the deployed platform's code?

P.S. Is it just me or is the selection of (required) filters on these posts completely useless? ;)

All responses (4)

Answers (0)

Community member 2 on at

Like (0)

Report

Volunteer Engagement email verification

It's frustrating to experience email verification issues, especially when you're trying to get the volunteer engagement portal up and running. It seems like you've already made an effort to seek help from Microsoft support, but the resolution has been slow.Regarding the email verification issue, you might want to consider using tools like mailtester.ninja to diagnose and ensure the functionality of your email system. It can help you verify if emails are being sent and received correctly, which might shed light on the problem.As for the graphics rendering problem on the website, that could be related to browser compatibility or even code issues on the platform. Sometimes, clearing browser cache or trying a different browser can resolve rendering problems.
Kai 2 on at

Like (0)

Report

Volunteer Engagement email verification

2023 and I'm having the exact same problem - does anyone know if/how this was resolved?
Believer 34 on at

Like (0)

Report

RE: Volunteer Engagement email verification

Thanks for the tip Steve. That page happens to be for Customer (not Volunteer) Management for on-premises deployments. Still, I looked for something similar for my situation and haven't found it yet. The good news is that a MS support tech has been assigned to my case and he's looking into it. (Apparently my request fell through the cracks during a recent communications systems migration internal to MS support.)
Marx2020 169 on at

Like (0)

Report

RE: Volunteer Engagement email verification

Hi mate,

I don't know a lot about Volunteer Management (though we are looking to implement too), however, it sounds like the configuration of mailboxes in D365 either hasn't been done or needs to be looked at (the closest a quick search turns up is: docs.microsoft.com/.../system-settings-dialog-box-email-tab - you need to make sure that the sending mailbox is "enabled" within Dynamics (Advanced Settings -> Email Configuration) - make sure you have a server profile set up with server-side synchronisation. Then for the mailbox that's actually sending the emails, you need to "approve" and then "enable and test" the mailbox.

Hope this steers you in the right direction.

cheers,

Steve.