Skip to main content
Suggested answer

Which plugin event is fired when an email is expanded under Activities for a contact?

editSubscribe (0) ShareShare
Posted on by 17


We are moving email body content from our Dynamics 365 instance to Azure blob storage.

I wrote a plugin that fires on Retrieve event of email entity, overrides the "description" and "safedescription" attribute. This part works well and I can see my custom content (this will be replaced by Azure blob later) when a user opens an email. Screenshot:


But the same event does not fire when this email is expanded from Activities section and actual email body shows up:


I am unable to figure out the step to attach my plugin in this case. Any guidance?