Dynamics Community Forum Thread Details

help with catalogue!

Hi I need an urgent help with catalogue / opportunities.

One of my Customer user product catalogue and opportunity product.

The catalogue was build as

A) FAMILY (default unit Pz)

AA) FAMILY (default unit Pz)

AA1) Product A (default unit Pz)

AA2) Product B ((default unit Day)

AB) FAMILY (default unit Service)

AB1) Product A (default unit Pz)

AB2) Product B ((default unit Day)

Example :

A) HP (default unit Pz)

AA) Server (default unit Pz)

AA1) server xyz (default unit Pz)

AA2) service for server xyz (default unit Day)

AB) installation (default unit Service)

AB1) xyz installation (default unit Pz)

AB2) installation package ((default unit Day)

The catalogue permit me to inseirt all thi item with different defalut unit and the sistem work

some days ago we need to change a lot of intems (the unit) and we go INSIDE the catalogue and change directly the unit on the PRODUCT

Example

AA2) service for server xyz (default unit Day) CHANGED in default unit Day

And Now it is no possible to OPEN all the opportunity with the produt changed and also qwe cannot delete them.....

Here you have the erreo code :

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=7.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #09FAF787Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #09FAF787</Message>
<Timestamp>2016-03-01T13:46:58.4932788Z</Timestamp>
<InnerFault>
    <ErrorCode>-2147220970</ErrorCode>
    <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
    <Message>An unexpected error occurred.</Message>
    <Timestamp>2016-03-01T13:46:58.4932788Z</Timestamp>
    <InnerFault i:nil="true" />
    <TraceText i:nil="true" />
</InnerFault>
<TraceText i:nil="true" />
</OrganizationServiceFault>