web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to remove a queue ...
Microsoft Dynamics CRM (Archived)

How to remove a queue item from queue

(0) ShareShare
ReportReport
Posted on by 64197 165

Hi Team,

I am trying to remove an from queue. What is the way to do it?

Ex: QueueX 

contains case1, case2, no one picked these items,But i dont want to appear these two items under queuex.

Thanks in advance.

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at
    RE: How to remove a queue item from queue

    You can simply select queue item and click on Remove button from command bar, the item will be removed from the queue.

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,758 on at
    RE: How to remove a queue item from queue

    Hi There,

    Just for some more explanation , 4 actions can be performed on the queue items as below , chose which suits your business best.

    Route: This button routes the queue item to another queue or another user/ team. However, in background it actually changes the queue and Work by respectively.

    Pick: Once the Cases have been added to the queue, individual users can Pick up the cases they would be working on. So, here “Worked By” of the Queue Item as well as owner of the record changes to logged in user clicking Pick button.

    Release: This allows the ability to say that you no longer are working on this item. Due to this, the Worked By will be cleared and the record in the queue item will be assigned to owner of queue so that someone else can Pick that item to work upon.

    Remove: This option removes the Case from the Queue altogether and you will then be required to add it back to queue using “Add to queue” option.

  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at
    RE: How to remove a queue item from queue

    Hi,

    You can use case routing rule  based on some condition route another user or team instead of remove  , which is code less and automatic approach.

    docs.microsoft.com/.../create-rules-automatically-route-cases

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
HR-09070029-0 Profile Picture

HR-09070029-0 2

#2
ED-30091530-0 Profile Picture

ED-30091530-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans