I am using a remote desktop connection for our client and was doing a batch post in series post in the Sales tab for a credit memo. I selected to view the posting reports on screen and send them to print. When the batch started posting, I received a message that there was a printer error encountered and then another error that the printer could not be found, but the posting continued rather than stopping or showing as a batch error to be recovered. I called our client to make sure their printer was working properly and they confirmed that it is, but they did not receive any posting reports or see any attempts for something to come through the printer from us.
I tried to repost the batch but I get the message that the batch is in the posting process and cannot be changed. I need to complete the post or stop the post and post it again and then apply the credit memo to their customer's AR. How do I stop a post? Or how do I move this batch through to completion of posting? It is a single-use batch with only the credit memo in the batch.
Any ideas would be greatly appreciated.
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