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Issue in Customer Insights Unification importing data from Dynamics

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Posted on by 17

Hello,

I'm trying to go through the unification process with data imported from Dataverse (Dynamics 365). Data is contact data which lies in "contact" entity.

I added the data source successfully and everything appears when I go to Entities and download the data.

However, when I try matching and merging the records (incl. all records), it only shows me 3 contacts where I should have around 5k:

pastedimage1636701059466v1.png

Does anybody knows what could be the issue here?

Thanks you

Arnaud

  • Suggested answer
    smehta Profile Picture
    smehta 100 on at
    RE: Issue in Customer Insights Unification importing data from Dynamics

    Hello,

    Please see this post - community.dynamics.com/.../not-able-to-import-dynamics-crm-contacts-into-ci

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