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Customer experience | Sales, Customer Insights,...

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Issue in Customer Insights Unification importing data from Dynamics

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Posted on by Arnaud Lebet

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Hello,

I'm trying to go through the unification process with data imported from Dataverse (Dynamics 365). Data is contact data which lies in "contact" entity.

I added the data source successfully and everything appears when I go to Entities and download the data.

However, when I try matching and merging the records (incl. all records), it only shows me 3 contacts where I should have around 5k:

Does anybody knows what could be the issue here?

Thanks you

Arnaud

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smehta 100 on at

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Hello,

Please see this post - community.dynamics.com/.../not-able-to-import-dynamics-crm-contacts-into-ci

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