Service | Customer Service, Contact Center, Fie...

Is there a way to see items that were Removed from a Queue?

(0) Share

Report

Posted on by Community Member

A user hit Remove on an item in a Queue, and the Queue Item was removed. They're now unsure if that was a mistake, but can't recall which email it was that they were looking at. Is there anyway to see items that were removed from a queue at all?

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

a33ik 84,331 Most Valuable Professional on at

Like (1)

Report
Copy link

Link copied!

Hello,

I don't think this information is logged anywhere.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report
Copy link

Link copied!

Hi XCC,

As you mentioned,you hit 'Remove' button to remove one queue item from one queue, which means that you has deleted the queue item.

So you need recover deleted record by using third party tool.

Please see below link which could be help you to retrieve and restore deleted records.

Retrieve Deleted Record From Dynamics CRM – Learning Refresh (home.blog)

Recover Deleted CRM Data without Audit - Cobalt

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Was this reply helpful? Yes No