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Customer experience | Sales, Customer Insights,...
Suggested Answer

No email quota in Marketing??

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Posted on by 40

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  • Community Member Profile Picture
    on at

    Hi Partner,

    Dynamics 365 Marketing is a subscription service that is billed monthly and sets organization-level quotas for the maximum number of Marketing contact records and monthly outbound interactions that you can send. Other quotas may also apply. You can always upgrade your subscription if you need higher quotas.

    Does your organization have a marketing subscription situation?

  • Chiara Menesatti Profile Picture
    Moderator on at

    Hi, 

    could you clarify your question?

    Chiara

  • ufgeorge Profile Picture
    40 on at

    I got Dynamic 365 CRM through partner program.

    No email quota in the program?

  • ufgeorge Profile Picture
    40 on at

    pastedimage1665916492862v1.png

    You can see there is a warring said I use all credit. But there is no any credit.

    I used send marketing email OK. But I cant send any marketing email now.

  • Suggested answer
    Joni Mohamad Profile Picture
    Moderator on at

    Hello,

    Unexpected drop to 0 in quota is more likely related to license expiration.

    If you are unaware of any expiring licenses, then please file a support ticket to ensure we can assist further. https://admin.powerplatform.microsoft.com/?referer=mbssupport

    Thanks,

    PM, Microsoft

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