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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / iPad & Enterprise ...
Microsoft Dynamics AX (Archived)

iPad & Enterprise Portal - refresh needed for any page we open

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Posted on by Konstantin Popov 240

Dear colleagues,

Probably somebody have the same issue running Enterprise Portal on iPad (or on Mac computers). The issue is when we open any page on EP it appears on the screen while loading and then dissapear from the screen when loading finishes. We use Refresh button in Safari and current page appears on the screen and we can perform some actions on it.

We've tried different browsers - Mercury, iCab and many others, but this issue is the same on any browser. By the way, I've got totally the same at my PC (Windows 7) running Enterprise Portal with Safari - manual refresh needed for any page.

We use EP a lot and it's perfect for PC users with Internet Explorer or FireFox, but we also have a lot of Macs & iPads...

Any help and ideas are welcome :)

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I have the same question (0)
  • David Lawson Profile Picture
    David Lawson 80 on at

    Hi Konstantin,

    Does the Issue occur with the Chrome browser? I belive Chrome and safari use the same rendering engine under the hood.

    If so try using the web developer toolbar for chrome and the fire bug plug-in to debug what the problem is.

  • Konstantin Popov Profile Picture
    Konstantin Popov 240 on at

    Hi David,

    Yes, in Chrome we've got the same issue. I've enabled developer toolbar and installed firebug but need some time to understand how it works :)) Or ask some experts from external company to help as...

  • Scott Winrow Profile Picture
    Scott Winrow 20 on at

    Hi folks,

    I have also seen this in our environment. We are in the implementation phase and soon to commence evaluation of devices for the field accessign Enterprise Portal.

    As per Konstantin's reported issue using Safari for iPAD (iOS4.3), NTLM authentication OK, opening page renders then goes blank (as if a later loaded page element covers previous elements. Refreshing the page does same.

    Atomic Browser and several others on iPAD (iOS4.3) same result. Alas, no IE version for iPAD to try.

    Anyone?

  • Konstantin Popov Profile Picture
    Konstantin Popov 240 on at

    Hi Scott!  Looks like there are only two of us, who wants to run EP on iPad in whole World )

    We haven't found the solution. EP works fine at BlackBerry 9800 (Torch) but not in any iPhone/iPad browsers (((

  • Stuart Jacobs Profile Picture
    Stuart Jacobs 25 on at

    Hi Scott, Konstantin,

    Has anyone found a solution to this. We have the exact same problem when trying to connect to AX Enterprise Portal via an iPad

  • Konstantin Popov Profile Picture
    Konstantin Popov 240 on at

    Hi Stuart,

    No changes on this. We use manual refresh...

  • Jason Spindler Profile Picture
    Jason Spindler 20 on at

    Did you ever find a solution for this?

  • Stuart Jacobs Profile Picture
    Stuart Jacobs 25 on at

    We had a problem where our AX EP used "full javascipt" and iPad only had "javscipt lite". No matter what browser we tried, it relied on Apple iPad javascript. ie when using a dropdown the little green wheel would just spin or the blank screen issue above.

    Our solution/workaround, was to use an RDP app Access2Go (there are many others) to RDP to internet explorer on a server. In a way it is better as you are running "AX on Microsoft IE" which works.

    Once setup, the user connects the VPN and can open AX in less than 10sec.

    If anyone contacts me directly I am happy to share our user install guides.

  • Kim T. Pham Profile Picture
    Kim T. Pham 20 on at

    I know this is an old thread, but I believe I have a solution that works.

    In the master page (AOT/Web/Web files/Static Files/defaultax), there is a control that makes a page auto-refresh, whenever you use the back button on the browser.

    <Dynamics:AxRefreshOnBackButton ID="AxRefreshOnBackButton1" runat="server" />

    You can either remove this (and loose the function on ie8), or you can add the following script just before the </body> tag
    <script language="javascript" type="text/javascript">
        setTimeout(showAspForm, 500);
       
        function showAspForm() {
            if (!DynamicsCommon.IsNull($get('__axr_iframe')) && $get('aspnetForm').style.display == 'none') {
                $get('aspnetForm').style.display = '';
            }
        }

    </script>

    "push" the changed file to the filesystem, and it should work with all the browsers.

    Only thing is, that a page still won't auto-refresh-on-back on any new browsers. (this only works in ie8)

  • Steeve Gilbert Profile Picture
    Steeve Gilbert 1,501 on at

    I don't know how you managed to find this Kim but it works!  I've put a lot of time upgrading WSS to Sharepoint Foundation thinking that it would solve the problem but in the end still the same problem!

    I've tested with WSS v3 and Sharepoint Foundation 2010.

    Thanks a lot!

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