web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Duplicated Tasks and a...
Microsoft Dynamics CRM (Archived)

Duplicated Tasks and appointments in outlook from one record in CRM

(0) ShareShare
ReportReport
Posted on by ali.sharifi 430

situation : 

  • CRM online with latest outlook plugin on outlook 2013 , exchange server on premise 
  • there is only one record (task or appointment) in CRM but there are multiple duplicated record created in outlook
  • it happens for some random tasks and appointment and not for all the tasks
  • duplicates in outlook are identical and pointing to one record in CRM

any ideas is much appreciated. 

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Magor Kovacs Profile Picture
    Magor Kovacs 1,835 on at

    Hello Ali,

    Troubleshooting duplicates is a notoriously difficult business :(

    Have you observed any of the following:

    - A pattern to the duplication? If this exists, our job will be MUCH easier as we can trace this reliably

    - Do you have any workflows which work on the entities involved in the duplication?

    - Do the users also synch on mobile devices?

    - Do the duplicates also exist in CRM proper or only Outlook?

  • ali.sharifi Profile Picture
    ali.sharifi 430 on at

    Hi Magor,

    -its only happening in outlook

    -no workflow

    -yes, user use mobile devices too

    -no duplication in CRM side

    the user also have an outlook installed in his Mac.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans