Client API subgrid getGrid().getTotalRecordCount() always returns 0

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Posted on by barryjarvis

I have the below code running to popup a warning if a subgrid contains data.

However, the row count always returns 0 even when there is data in the subgrid.

I found another post where there was a suggestion that the subgrid MUST be on the summary tab of the form, so i moved the subgrid and still it returns 0.

function AssetAdvisoryWarning(executionContext) {

var formContext = executionContext.getFormContext();

var gridContext = formContext.getControl(/asset_advisories/);

var myRows = gridContext.getGrid().getTotalRecordCount();

console.log(/row count (/+myRows+/)/)

if (myRows > 0) {

formContext.ui.setFormNotification(/This asset has (/+myRows+/) advisories./, /WARNING/);

}

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CU06121650-0 6 on at

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Client API subgrid getGrid().getTotalRecordCount() always returns 0

I was trying to SHOW the section the subgrid was in if it contained at least one record, but getTotalRecordCount always returned zero. I fixed this by showing the section with the subgrid by default and HIDING it if there were no rows. Seems like if the grid isn't displayed then the rows in the grid aren't recognized. Thought I'd mention this since I'd only seen mention of the Tab being displayed by default and not the section.

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Adrian Begovich

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Client API subgrid getGrid().getTotalRecordCount() always returns 0

Hi barryjarvis,

The retrieveMultipleRecords Client API is outlined here.

Xrm.WebApi.retrieveMultipleRecords(entityLogicalName, options, maxPageSize).then(successCallback, errorCallback);

Name	Type	Required	Description
`entityLogicalName`	String	Yes	The table logical name of the records you want to retrieve. For example: `account`.
`options`	String	No	OData system query options or FetchXML query to retrieve your data. See Options
`maxPageSize`	Number	No	Specify a positive number that indicates the number of table records to be returned per page. If you don't specify this parameter, the value is defaulted to the maximum limit of 5000 records. If the number of records being retrieved is more than the specified `maxPageSize` value or 5000 records, `nextLink` column in the returned promise object will contain a link to retrieve records.
`successCallback`	Function	No	A function to call when table records are retrieved. See Return Value
`errorCallback`	Function	No	A function to call when the operation fails.

"msdyn_customerasset" is the correct entityLogicalName.

The following system query options are supported: $select, $top, $filter, $expand, and $orderby. You can use the $filter query option to return only the records linked through the asset_advisories subgrid. Alternatively specify a FetchXML query by using the fetchXml column to specify the query. e.g.

var fetchXml = "?fetchXml=<fetch mapping='logical'><entity name='msdyn_customerasset'></entity></fetch>";

Xrm.WebApi.retrieveMultipleRecords("msdyn_customerasset", fetchXml).then(
    function success(result) {
        for (var i = 0; i < result.entities.length; i++) {
            console.log(result.entities[i]);
        }                    

        // perform additional operations on retrieved records
    },
    function (error) {
        console.log(error.message);
        // handle error conditions
    }
);

The fetchXml variable will need to be modified so that it only returns records msdyn_customerasset records related to the parent table.

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barryjarvis on at

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Client API subgrid getGrid().getTotalRecordCount() always returns 0

Thanks for the reply. Not sure why i can't reply to your post though?

Anyway, i tried that new method, and i'm getting an error that it can't find the subgrid.

"Could not find a property named 'asset_advisories' on type 'Microsoft.Dynamics.CRM.msdyn_customerasset'."

The name of the subgrid is 'asset_advisories' and it sits on the default form in the standard 'msdyn_customerasset' table.

Is there a different subgrid name that gets assigned that i'm missing? I'm also assuming it's the logical name i need to use for the Customer Asset table?

The line of code where this property is selected is:

Xrm.WebApi.retrieveMultipleRecords("msdyn_customerasset", "?$select=asset_advisories&$filter=_msdyn_customerasset_value eq " + recordId).then(function success(results) {

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Adrian Begovich 1,027 Moderator on at

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Client API subgrid getGrid().getTotalRecordCount() always returns 0

hi barryjarvis,

You can find an alternative solution here.

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