2,947
when saving the invoice in the Transaction Entry, the amount in the payable distribution line doubles. The account is not linked to AA and only one user is having this issue.
Any one know, what is causing this and how to resolve? Please help.
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Hello Bab,
Thanks for the update. If it is only happening with imported invoices then the issue is most likely due to the importation process. Unfortunately I do not support 3rd party importing, however if you are using Integration Manager to import you could open a support incident to have an IM Engineer take a closer look at it.
Best regards,
Dan Moore
Customer Online Technical Community
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Hello Bab,
Is this happening every time for this user? If so can you replicate it without importing and just manually entering the transaction into GP?
If you can confirm that this issue does not happen while manually entering the transaction then the issue would be with the import process and not with GP.
If this is the only time this has happened there may have been a hickup in the system or during the importation that could have caused this. In that case I would recommend just deleting/voiding the invoice and re-enter/re-import.
If you are able to replicate the issue when manually entering transactions then I would suggest opening a support incident so an engineer can take a more detailed look at the issue and table data.
Thanks!
Best regards,
Dan Moore
Customer Online Technical Community
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Are the transactions being manually created or imported/integrated somehow?
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