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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Multiple SLAs active a...
Microsoft Dynamics CRM (Archived)

Multiple SLAs active at the same time

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Posted on by Gabriel Fernandez P...

Hi all

I have multiple SLAs depending on different CRM calendars. I need all of them active because some times a case will be created for a SLA worked by people in calendar 1, and other times a case in calendar 2, calendar 3, and so on. But it seems that dynamics only allows 1 default sla. What can I do?

Thanks in advance

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