We operate in GP 2010 sp1. I have modified our POP Word template and have been testing it in our test company. I went to Tools>Setup>Company>Email Settings and clicked on Purchasing Series and enabled the Purchase Order then I setup a Message ID with a message and checked the box "Allow Update of E-mail at Entry". Then, I went to the vendor card and under the Email button, I clicked on the Enable button beside the PO and chose the message id and used the DOCX format. Then, on the vendor card, under the Internet Addresses, I put my email address in the "To" field in the E-Mail Addresses section.
I have created a test PO and saved it. When I open the Open Purchase Order (at the Purchase Order Inquiry Zoom window) and attempt to email it (by either hitting the E-Mail icon or by hitting the Print icon then choosing the Send Document in E-mail option), GP does appear to go through some steps as it sits for a couple of seconds, then I see some characters at the top of the Zoom window move. That is it. No message, no nothing, but I never receive an email.
Here are the twists: (1) I receive an email if I test POP using a Historical PO (I setup the Word template for the historical too), yet I do not receive an email when trying to email an Open PO for this test vendor. (2) I can print the open PO to screen and I can email the PO from Word as an attachment and I do receive it. (3) I have already setup the SOP side and I followed the same setup process and I do receive the invoice via email from SOP on the test customer.
I contacted our ISP and he reviewed and could not find an issue.
Has anyone had this issue? Do you know what I could test or try in order for the email functionality to work with Open Purchase Orders? Any advice would be appreciated.
Best regards,
Dale
