Microsoft Dynamics AX (Archived)

Dynamics AX printing issue

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Posted on by PierreA

195

Hello all

i have an issue with printing in AX from a redirected printer

on my local pc i have a printer set to letter paper type

but for a strange reason when i print from AX the paper type change to legal paper type

the local pc is a Windows 8.1, it seems that it was not doing it from a Windows 7 pc but in Windows 8.1 yes

any adviced ?

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Rudi Hansen 4,075 on at

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Ok that seems weird, all control of the print output should be handled by Windows.

Does it happen for only one report or all reports?

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PierreA 195 on at

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well everything she try to print.

Thanks

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Rudi Hansen 4,075 on at

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Ok so on that machine everything that users tries to print comes out wrong?

Can you have that same user try to login in on another workstation, and does she get the same problem there.

And also if you login to her workstation as another user, it the problem the same?

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Guy Terry 28,924 Moderator on at

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Hi Pierre,

If you do ? -> About in the AX Client, can you tell me the kernel version?

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PierreA 195 on at

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6.0.1108.670

Ty

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PierreA 195 on at

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well i mean when remote printing from AX

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Guy Terry 28,924 Moderator on at

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Can you check the default printer settings in Windows (both on the local PC and on the Remote Desktop) by going into 'Devices and printers' and ensuring that the paper size and orientation that you want to use is set there.

Then restrart the AX client and try again.

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PierreA 195 on at

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it is set the way i want but when i remote printing the paper size switch to legal instead of letter

so the paper doesn't go out from the printer

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Guy Terry 28,924 Moderator on at

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I don't think I can explain that, but I can give you some background information that might help.

Before CU5, AX 2012 ignores the paper and orientation settings that you can provide by using the 'Properties' button on the 'Print destination settings' dialogue box.

It only uses the default settings set on the printer driver in Windows. You can set properties here on the dialogue box, but they have no effect.

With hotfix KB 2820335 (which was included in CU5), you get an 'Override default settings' tick box on the 'Print destination settings' dialogue box.

Ticking it means that AX will honour the settings you make using the 'Properties' button.

Knowing that you don't have the relevant hotfix, does this help?

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PierreA 195 on at

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Ok so i have to get the hotfix to be able to override the printer setting is it what you are saying ?

Thanks

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