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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Error: an error occurr...
Microsoft Dynamics GP (Archived)

Error: an error occurred using the DB

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Posted on by Abdo Khoury 14,855

Dear

Every once in a while the users report this error appearing

an error occurred using the DB


they press "ok" and continue working , is this a disconnection with the server or something much more serious.

Your feedback is mostly appreciated,

thank you

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  • Suggested answer
    Thomas Newcomb Profile Picture
    Thomas Newcomb 1,810 on at

    Hi N. W.!

    I haven't seen this error before however when looking through our internal databases I was unable to locate this error. Do you have any third party products installed within Dynamics GP? If so this could be caused by a third party.

    If you do have third parties installed I would recommend following the KB article below and disable all third parties to rule those out.

    872087 Steps to disable third-party products or temporarily disable additional products in the Dynamics.set file in Microsoft Dynamics GP

    support.microsoft.com/.../en-US

    If the issue continues after disabling the third parties please let us know.

    ~Thomas Newcomb

    ------------------------------------------

    Microsoft Dynamics GP Support

    ------------------------------------------

    This posting is provided "AS IS" with no warranties, and confers no rights

  • Jeff LaPointe Profile Picture
    Jeff LaPointe 1,022 on at

    If you have the Support Debugging Tool for GP, I would recommend using that tool to run a DexSQL log and a SQL trace.  If you do not have the tool it is free on customer source.  Either way a trace will definitely help you track down the problem.

    Let me know if you would like me to check your SQL trace.

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