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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Missing approval entri...
Small and medium business | Business Central, N...
Suggested Answer

Missing approval entries on purchase invoice journal

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Posted on by VB-30051655-0 6
Hello, 
 
We seem to be missing the approval entries for an approved and released purchase invoice.
Although, all approval histories can be found in the table 'approval entries/ and in the posted purchase invoice.
 
We have setup an approval limit, so the 2nd approver wants to know who approved an invoice before him, but this information seem to be missing on the purchase invoice page.
 
We also don't have any filter that could prevent us from seeing the approval entries.
 
Thank you for helping.
Categories:
Dynamics 365 Business Central
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  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 32,687 Super User 2026 Season 1 on at
    1. If your purchase invoice is unposted - check the Approval Entries Page. However, if in the Approval User Setup Page, your user is not an Approval Administrator, in the Approval Entries Page you will only see approval entries for your own user. To see it company wide, your user must be an Approval Admin in the Approval User Setup. 
     
    2. If your purchase invoice is posted - check the Posted Approval Entries Page. The approval entry will not appear in the Approval Entries Page anymore
     
    3. If the purchase invoice is in neither of those pages, its also possible your approval workflow are missing some criteria that allowed a user to click Release to change the status to Released without going through the approval process. 
  • VB-30051655-0 Profile Picture
    VB-30051655-0 6 on at
    Hello Valentin,
     
    Thank you for your response.
     
    1. For unposted invoices, the Approval Entries page is completely empty even though invoices are approved and released.
    The Approval administrator also can't see the approval history on the invoice page.
     
    2. The approval entries on posted invoices works fine. We can see who approved a posted invoice - but it doesn't work for an unposted invoice.
     
    3. The invoice status goes automatically to release after approval because of the workflow we have set up.
     
    This is the scenario: We have 2 approvers for an invoice and the 2nd approval wants to see who the first approver is on the invoice journal.
    However, the approval entries are always empty when the 2nd approver checks.
     
     

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