The company has a call centre function that will open the a profile URL based on the incoming callers phone number. We're moving away from an external provider to Dynamics 365 and want to know if the same functionality can be achieved. I'd like to know if there is a URL that will take a search parameter, in this case a phone number, and open the contact page it belongs too without showing the list of results.
Running this should open:
dynamics.com/main.aspx?appid=INTERNAL&pagetype=search&searchText=SEARCH TEXT&searchType=1
and redirect to here.
dynamics.com/main.aspx?appid=INTERNAL&pagetype=entityrecord&etn=contact&id=GUID HERE
Is this possible?
