This message can not be used to set the state of incident to Closed. In order to set state of incident to Closed, use the CloseIncidentRequest message instead.

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Posted on by bernhards

417

This did not work

SetStateRequest setState = new SetStateRequest();
setState.State = new OptionSetValue(1);
setState.Status = new OptionSetValue(5);

setState.EntityMoniker = incident.ToEntityReference();

var result = (SetStateResponse)service.Execute(setState);

So I tried to do that

https://docs.microsoft.com/en-us/dotnet/api/microsoft.crm.sdk.messages.closeincidentrequest?view=dynamics-general-ce-9

BUT this

IncidentResolution resolution = new IncidentResolution
{
    Subject = "Case Closed",
};

Causes that

Severity Code Description Project File Line Suppression State
Error CS0246 The type or namespace name 'IncidentResolution' could not be found (are you missing a using directive or an assembly reference?)

The usings are

using System;
using System.Collections.Generic;
using System.Diagnostics;
using Ikarus.CRM.Plugins;
using Ikarus.CRM.Plugins.BusinessLogic;
using Microsoft.Crm.Sdk.Messages;
using Microsoft.VisualStudio.TestTools.UnitTesting;
using Microsoft.Xrm.Sdk;
using Microsoft.Xrm.Sdk.Query;
using Microsoft.Xrm.Tooling.Connector;

This are the references

Why does the compiler not recognize the subclass?

EDIT: Link corrected

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Answers (1)

bernhards 417 on at

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RE: This message can not be used to set the state of incident to Closed. In order to set state of incident to Closed, use the CloseIncidentRequest message instead.

That was doing the trick, thanks a lot. But how can I close the incident, without overwriting the already existing resolution or to create a duplicate?
Verified answer

David Jennaway 14,063 on at

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RE: This message can not be used to set the state of incident to Closed. In order to set state of incident to Closed, use the CloseIncidentRequest message instead.

The example you're using is written for early-bound entity classes. This depends on having generated these classes using the CrmSvcUtil tool. When you generate the classes you choose the .Net namespace.

Alternatively you can use latebound classes, in which case the code would be:

var resolution = new Entity("incidentresolution"); resolution["subject"] = "Case Closed";

Note that with the late-bound approach you always use the logical (lower-case) names for entities and attributes