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Microsoft Dynamics CRM (Archived)

CRM 4.0 with SMS (Text Message)

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Posted on by 1,587

hello all

Please let me know how to send and receive Bulk SMS from MS CRM 4.0 System.

Its urgent.Please Suggest.

Thanks in Advance. 

 

 

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  • a33ik Profile Picture
    84,331 Most Valuable Professional on at

     Hi.

     

    There are no such inbox functionality in Microsoft Dynamics CRM 4.0.

  • Yaniv Arditi Profile Picture
    3,990 on at

    Hi,

    Microsoft Dynamics CRM does not have a built in feature that allows sending/receiving SMS messages, but it certainly allows you to integrate an ISV solution or to develop and integrate your own custom solution.
    Such solution usually involves developing a component which has an interface to a SMS services provider. 
    This component can be integrated in Microsoft Dynamics CRM in various points such as Workflow assembly, Plug-in and Client side.
    As SMS is an interaction with customers, it is a good idea documenting it as a task or phone call activity and relate it to the sending/receiving customer.

    Hope this helps,

    Yaniv Arditi
    http://blogs.microsoft.co.il/blogs/rdt/ 

  • Neeraj.Sharma Profile Picture
    1,587 on at

    please let me know if you a good ISV in this field

  • John O'Donnell Profile Picture
    on at
  • Wong KeeWee Profile Picture
    20 on at

    As mentioned earlier the only way to do this via a 3rd party integration module. As for 3rd party modules these can be further divided to solutions that are hardware based (need gsm modem, sim, etc) and those that are purely web based (uses an online sms account). You will need to determine which path you intend to take

    We tested a few and one of the web based solution we tested was from a vendor SMS for Microsoft Dynamics CRM  . Other than that if everything else is not possible and cost is an issue, then you should consider just piping from email to SMS. There are few vendors that offer this off the web

  • Community Member Profile Picture
    on at

    Hi All

    Not sure if this is still relevant but we have just released a fully integrated SMS Service for Microsoft CRM called eSMS

    Video

     http://www.youtube.com/watch?v=LPieuH5X740

    Datasheet

    http://www.mycrmgroup.com/files/esms%20-%20marketing%20via%20the%20mobile.pdf

    Price starts from £25 per month and 0.09p per message

    Cheers

    Alistair

  • Community Member Profile Picture
    on at

    Also note, an SMS message can be sent as an email.  For example, if the phone number is on the T Mobile network, you would send an email to 10DIGITPHONENUMBE@tmomail.net.  So you could use an OTB Email activity (with a little customization) to accomplish this if you can determine the provider for the number.  Here is a good list of text message email address.  http://www.emailtextmessages.com/.

    --Scott

  • WilsonLast Profile Picture
    25 on at

    I think this is the solution you are looking for: www.sms-integration.com/p_85-microsoft-dynamics-crm-sms.html

    This guide explains in details how to send SMS from Dynamics CRM, I used this solution for the same purpose.

    I hope I can help...

    BR

  • John O'Donnell Profile Picture
    on at

    Recommend you track this isv that can enable 2 way SMS marketing with CRM - http://www.3cinteractive.com

    The solution is CRM 2011 only for now but definately worth checking out

  • James Whyte Profile Picture
    5 on at

    @Neeraj

    You can send and receive bulk sms messages from MS CRM if you integrate Ozeki NG SMS Gateway into the system, then you will be able to do what you want.

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