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Adobe PDF Cuts Off When Selecting the Send To Option

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Posted on by Nancy Hogan

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Customer reported the following issue:

They are on version 9.0 GP and 9.0 Adobe. When her users print directly to the pdf printer, they have no problem. If they print to screen and the select the send to option for pdf, the report cuts off parts of the bottom and/or sides. We tried changing the Printing Preferences of the Adobe Printer to Custom 8.5 X11 and that did not fix it. Also, checked systems requirement doc for version 9.0 of GP - only supports adobe 6, 7, and 8. They tried installing one of these versions of Adobe and still have the same issue.

Any suggestions?

Thanks,

Nancy

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Jothi Krishnan N 1,865 on at

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Re: Adobe PDF Cuts Off When Selecting the Send To Option

Hi Nancy,

Could you please explain how you fixed this issue.We have the same issue repeating now.

Also, landscape report is printing in portrait and Page footer goes into the middle on a customized invoice (blank form) report. same report works well from other areas. but i dont know if anything to do with our code.

Any help would be appreciated.

Best Regars,

Jothikrishna
Jothi Krishnan N 1,865 on at

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Re: Adobe PDF Cuts Off When Selecting the Send To Option

Hi Nancy,

Could you please explain how you fixed this issue. Our customer is facing the same problem. but Ours is GP8 and Adobe writer 6

Thanks in advance.

Jothi Krishna

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