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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to reenble the bul...
Customer experience | Sales, Customer Insights,...
Suggested Answer

How to reenble the bulk email after resubscribe us?

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Posted on by Johnson95 94

Hi Mates,

Right now, i got a client unsubscribe me and the bulk email will turn from "allow' to ' do not allow'. 

But now, they had subscribed to me again from the subscription page, and status for bulk email still remains do not allow.

i expect once they subscribe again, the status for bulk email will change from do not allow to allow. 

Does anyone got this concern or answer? 
Thanks. 

From, 
Johnson

I have the same question (0)
  • Johnson95 Profile Picture
    Johnson95 94 on at

    Hi ^^,

    Any suggestions for this issue? Thanks

  • Suggested answer
    Defne Ayanoglu Profile Picture
    Defne Ayanoglu Microsoft Employee on at

    Hi Johnson,

    It seems that the client still has the do not allow checbox checked since Subscription center pages are prefilling current state.

    An option for you would be to add a javascript logic to your page to clear the 'do not email' field when some lists are subscribed.
    Documentation is here: docs.microsoft.com/.../marketing-form-client-side-extensibility

    Another potential option could be to try to implement with another email category than bulk, such as transactional.

    Hope this helps!

    Thanks, 
    Defne

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