web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Season of Giving Solutions is Here!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to reenble the bul...
Customer experience | Sales, Customer Insights,...
Suggested Answer

How to reenble the bulk email after resubscribe us?

(0) ShareShare
ReportReport
Posted on by Johnson95 94

Hi Mates,

Right now, i got a client unsubscribe me and the bulk email will turn from "allow' to ' do not allow'. 

But now, they had subscribed to me again from the subscription page, and status for bulk email still remains do not allow.

i expect once they subscribe again, the status for bulk email will change from do not allow to allow. 

Does anyone got this concern or answer? 
Thanks. 

From, 
Johnson

I have the same question (0)
  • Suggested answer
    Defne Ayanoglu Profile Picture
    Defne Ayanoglu on at

    Hi Johnson,

    It seems that the client still has the do not allow checbox checked since Subscription center pages are prefilling current state.

    An option for you would be to add a javascript logic to your page to clear the 'do not email' field when some lists are subscribed.
    Documentation is here: docs.microsoft.com/.../marketing-form-client-side-extensibility

    Another potential option could be to try to implement with another email category than bulk, such as transactional.

    Hope this helps!

    Thanks, 
    Defne

  • Johnson95 Profile Picture
    Johnson95 94 on at

    Hi ^^,

    Any suggestions for this issue? Thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the December Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 94

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 70 Super User 2025 Season 2

#3
TAHER Mehdi Profile Picture

TAHER Mehdi 58

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans