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Microsoft Dynamics CRM (Archived)

Error when trying to print a page from Contacts

Posted on by Microsoft Employee

Hi,

When I click on "Print Preview" under gear icon for any contact record, I see the below error message.

3618.Screenshot_5F00_9.png

Any help on this can be appreciated.

Thanks & Regards,

Pragna

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when trying to print a page from Contacts

    Hi Ravi,

    Thanks a lot... for the links....

    We are working on the script.

    Thanks & Regards,

    Pragna

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Error when trying to print a page from Contacts

    Hi Pragna,

    There must be some JavaScript which is cusing this issue. I have seen few blog to customize the Print Preview functionality using the unsupported code.

    http://fkbase.info/node/195

    missdynamicscrm.blogspot.com.au/.../call-print-preview-in-crm-and-put-in-crm-web-resource.html

    Can you check if you have any web resource on the Contact entity form?

    Also, can you create a new form with few fields (firstname & lastname), remove all the JavaScript (if any) and verify if you see the same issue?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error when trying to print a page from Contacts

    Hi Ravi,

    Yes, Print preview is working for all other entities except contact entity.

    We checked with JS and no impact of it.

    Please let me know if some thing can be done to resolve this issue ASAP.

    Thanks for your support.

    Thanks & Regards,

    Pragna

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Error when trying to print a page from Contacts

    Hi Pragna,

    This doesn't seem like CRM issue. It looks like the print preview functionality is modified using some kind of scripting?

    Can you check if print preview is working for other entities? Can you also check if there are any JavaScript added to contact form which could cause this issue?

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