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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Cannot Return Receipt ...
Microsoft Dynamics GP (Archived)

Cannot Return Receipt Line Item

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Posted on by Accounting Department 1,552

We have a user entering Purchase Returns for "Misc" Items for a half dozen Receipts (no PO's were used).

He is using Return w/Credit and they are all working fine except for one line item on one Receipt it says there are no Quantities to return.

I compared all the receipts, line items, table data, I ran reconciles (Inventory, Purchasing, Checklinks) and nothing allows us to return this line item.

Another strange thing is he printed the edit list and all of the trx details and distributions are showing. The next time he printed it, the first 4 trx show all details, and the last 4 show only the header info and total Return amount.  This is without the troublesome entry.

I suspect there was a posting interruption, but there is nothing to indicate anything was partially posted. Everything looks NORMAL.

Any ideas?

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I have the same question (0)
  • Suggested answer
    Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at

    The cost layer of this specific line item has been consumed all in inventory module. Therefore, it pops up a warning message that "there are no quantities to return".

  • Accounting Department Profile Picture
    Accounting Department 1,552 on at

    We tried all of the options for Returning.  

    This is not a Sales Inventory item.

  • Suggested answer
    Mahmoud Saadi Profile Picture
    Mahmoud Saadi 32,738 on at

    Sorry for the misconvenience, I have not notices the "Misc" type of the item in your question.

    Well, I might recommend checking the item number since items with "Misc Charges" type are not tracked in inventory in terms of Quantities.

    Can you check the inventory type of this line item specifically, go to item card and ensure that it is 'Misc Charges'. To check that on the DB level, On POP30310, the item type field must be (4). On the other hand, check the item type in IV00101, the item type should be (4) as well.

    To return this type of item, you got one of the following options;

     1- Return: in case the receipt has not been invoiced yet

     2- Return w/ credit : in case he receipt has been invoiced.

    In case the problem still occurs, I might recommend running AP reconcile then IV reconcile in order.

    Another valid suggestion would be to handle this correction on the GL level, but it may leave the purchase receipt open for enter/match on the "Received not invoiced" report for this vendor.

    Hope this helps,

  • Accounting Department Profile Picture
    Accounting Department 1,552 on at

    The same Misc Items were used on all the receipts and returns, and there is no reason why this one was any different.

    I had the user post the batch, and all seems to be okay with the other trx.

    I had him enter a Payables Credit with manual distributions to reverse the original Shipment/Invoice Receipt (there is no worry about enter/match.)

    Maybe this was a one-off.  Thanks for the advice.

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