CRM 2013 select text in a read only field no longer possible in IE

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Posted on by Kathrin Falsett

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Hi,

since we migrated to CRM 2013 it's no longer possible to select text from a read only field to copy it to the clipboard with IE. Are there any suggestions or hints?

Thx Kathrin

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CU21020959-0 2,601 on at

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Is this cloud or on-premise?

We are on-premise and I read text from a read-only field using

var value = Xrm.Page.getAttribute("fieldname").getValue();

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jlattimer 24,562 on at

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Using IE 11 or Google Chrome you can double click on the read-only field and it should highlight all the text from which you can copy it using Ctrl-C.

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Kathrin Falsett 1,722 on at

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Hi Jason,

It tried Google Chrome and found this working. But in general we discovered a lot of script problems since upgrading to CRM 2013 though CRM is released for almost all Versions of Windows and IE . Most of our users are on Windows 7 and use IE 9 or 10. Windows 8 and IE 10 is a very stable configuration, IE 11 with Windows 8 seems to be a good idea.

Have you got any experiences regarding configurations of Windows and IE?

Thx

Kathrin

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jlattimer 24,562 on at

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IE9 & 10 are both supported while IE11 is not just yet (but seems to run OK when in compatibility mode). If the script errors seem to be generated from custom scripts you should review that they use CRM 2013 supported code.

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MattJohnsonUK on at

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I'm using IE11 Win8.1 and if there is a read only field (in the header or in body) I can't select the text to copy. It won't allow you to highlight it, or double click it.

I think the same applies if you have notes in a case that has been closed for example.

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Andu337 15 on at

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This is indeed a really annoying problem. I can't copy the read only text either. Any resolution to this?

Thanks in Advance!

Kind Regards

Andres

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CU21020959-0 2,601 on at

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CRM 2013 SP1 supposedly fixes this:

support.microsoft.com/.../2941390

"Users are not able to select text on forms or fields that are read-only in Microsoft Dynamics CRM 2013"

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Andu337 15 on at

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Thank you! I will try this.

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Andu337 15 on at

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I did the install of Service Pack 1 (6.1.0.581) (DB 6.1.0.581). Unfortunately I still can't copy/select text on fields or forms that are read-only.

That's odd, because there was mentioned that SP1 should resolve the issue.

Any other ideas how to get this working?

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Kathrin Falsett 1,722 on at

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I found this working now after UR 2 with Windows 8 and IE 10, so it meets our requirements.

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