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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Sign in personal accou...
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Sign in personal account failed with iphone.

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Posted on by kerrychuang 14

Hello,
My team is trying to take remote QA & QC in construction with Remote Assist.
I just started the remote assist 90 day trial with my company account and personal account(as the external user like B2B client or on-site worker).
The problem is while I sign in my personal account(xxxx@gmail.com) with iPhone, it'll fail and show like this screenshot below. (I've tried with two different iPhone and both happened.)
S_5F005F00_75292675.jpg

But if I sign in the same account with android mobile, it succeed and work.
Also, if I sign in my company account with iPhone, it works and I could call my team member successfully.
Apologies if this question has been asked before.
Hope there's any suggestions on how to solve the issue.
Thank you in advance.

Kerry
 

  • CharlesZapata Profile Picture
    CharlesZapata on at
    RE: Sign in personal account failed with iphone.

    Hello, Kerry.  Can you confirm how your external account is configured within your company tenant?

    * External accounts configured via Teams Freemium are supported for Remote Assist mobile.

    * External accounts configured via Azure AD B2B are unsupported for Remote Assist mobile.

    * External accounts not connected to AD at all are unsupported for Remote Assist mobile.

    More details can be found about accounts and trials can be found here.

    docs.microsoft.com/.../requirements

    docs.microsoft.com/.../try-remote-assist

  • Suraj Malusare Profile Picture
    Suraj Malusare 24 on at
    RE: Sign in personal account failed with iphone.

    Hi, Did you get root cause for this ?

    For me the same sign in failure happening on iPad devices with organization account. We were able to sign in to Android and iPhone devices.

    Regards,

    Suraj Malusare

  • kerrychuang Profile Picture
    kerrychuang 14 on at
    RE: Sign in personal account failed with iphone.

    Hi Nya,

    Thank you for the answer.

    I saw the documentation and think it's for HoloLens user?

    In my case, I could sign in the organize's account succeed, however I fail to sign in the personal account with the same iPhone app and the same network.

    And I could also sign in the personal account with android mobile phone using the same wifi network.

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Sign in personal account failed with iphone.

    Hi Kerry,

    According to the error message, I found a documentation about it which may help you.

    Please refer to:

    Connect HoloLens to a network | Microsoft Docs

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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