Does anybody have experience configuring the Omnichannel Chat function for several languages ?
Do you Create a Channel for each language, or what would you suggest?
Does anybody have experience configuring the Omnichannel Chat function for several languages ?
Do you Create a Channel for each language, or what would you suggest?
Thanks for the input, I will look into it.
Hi Dorthe
You're able to set up pre-survey questions, eg language, and based on that, route the query to a specific queue.
That would probably be the simplest way to handle things.
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