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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Configure Chat Channel...
Customer experience | Sales, Customer Insights,...
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Configure Chat Channel for more than one language

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Posted on by DM-22040757-1

Does anybody have experience configuring the Omnichannel Chat function for several languages ?

Do you Create a Channel for each language, or what would you suggest?

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  • Suggested answer
    eykalman Profile Picture
    eykalman 1,106 Most Valuable Professional on at

    Hi Dorthe

    You're able to set up pre-survey questions, eg language, and based on that, route the query to a specific queue.

    That would probably be the simplest way to handle things.

  • DM-22040757-1 Profile Picture
    DM-22040757-1 on at

    Thanks for the input, I will look into it.

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