Indian Localizaion - Credit Memo

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Posted on by JakubCh

Hello Community,

I have a problem with posting a credit memo when I click "Correct" this message appears "You cannot correct this posted sales invoice because it is fully or partially paid. To reverse a paid sales invoice, you must manually create a sales credit memo." even though nothing has been done with this invoice.

There is an Indian localization in the system and I suspect that there may be an error due to the fact that GST is included in "Net Total". The system sees that the net worth is greater than the total and thinks something has been paid...

When trying to post credit memo manually, is the error: "Reference Invoice No. must have a value in Sales Header: Document Type = Credit Memo, No = 1003. It cannot be....", but this field is filled.

Anyone have any ideas on how to solve this?

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Dynamics 365 Business Central

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Marco Mels Microsoft Employee on at

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Hello,

If you do not get further traction from the community, feel free to raise this issue to Microsoft via your partner or CSP.

Thanks.

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