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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2011/2016 Printing...
Microsoft Dynamics CRM (Archived)

CRM 2011/2016 Printing Issue After Installing Windows 7/10 Update KB4022715/KB4022725/KB4022719

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Posted on by JEPalm 5

After installing KB4022715 (Win10 1607) or KB4022725 (Win10 1703) or KB4022719 (Win7) (released by Microsoft on 6/13/17), which brings Internet Explorer to 11.0.043, CRM 2011 and Dynamics 365 (2016) users receive a "404- File or directory not found" when attempting to PRINT a Record (Contact, Report, etc.) to a physical printer or to a PDF.  The Print Preview window DOES properly show what will be printed – but the physical printout or PDF will show “404 – File or directory not found.”

NCCAOM-_2D00_-Unable-to-Print-in-Print-View-_2D00_-CAS_2D00_74266_2D00_H4M5R5-_2D00_-Error-Example.jpg

Uninstalling the Updates listed above, which rolls Internet Explorer back to the previously installed version, immediately resolves the issue.

This is not a good solution as the above mentioned Updates contain fixes for many other things – beyond just updating Internet Explorer.

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    I'm having the exact same issue, customer stated a Microsoft update had occurred on 14/06 and then today (15/06) they are unable to pages using the 'File > Print' in IE from CRM without it spitting a 404 error out.

    Thanks for the advice on uninstalling the Microsoft updates, not ideal but a workaround for now.

  • Community Member Profile Picture
    Community Member on at

    +1

  • Adam Robinson Profile Picture
    Adam Robinson on at

    We are also encountering this problem as of this morning.

  • Community Member Profile Picture
    Community Member on at

    A workaround until a fix is provided is to use the Google Chrome browser though it may be incompatible for a lot of other functionality.

  • JEPalm Profile Picture
    JEPalm 5 on at

    Most of our Dynamics 365 ("2016") Customers do use Chrome 100% of the time. But our CRM 2011 Customers, which is a much larger user-base at this time, must use Internet Explorer as our Product, that we build on top of CRM, is not cross-browser compatible.

  • Community Member Profile Picture
    Community Member on at

    This worked for us.  Thank you!

  • JEPalm Profile Picture
    JEPalm 5 on at

    Hi All -- I've worked with Microsoft's CRM and Internet Explorer Support Teams. This is now a reported and known issue that Microsoft is addressing w/ the Internet Explorer team. There is no ETA on the fix, however.

  • Raymond_Wei Profile Picture
    Raymond_Wei 10 on at

    Thanks, we had the same issues today.

  • GREM Profile Picture
    GREM on at

    Hi, I have the same issue : I had to remove alos KB4021558 to restore IE Version 11.0.043 to 11.0.042 but even I removed it from WSUS it's still updated (???) is there a patch planned for IE is its aleready released?

  • MAJBlackburn Profile Picture
    MAJBlackburn 80 on at

    Do you have a bug or report number we can "+1" to identify other users with this issue?

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