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Finance | Project Operations, Human Resources, ...
Suggested Answer

Print Crash in Great Plains when printing reports.

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ReportReport
Posted on by 5

Hello, I have a user that tries to print PDF or paper within the GP environment, he gets an error and the program completely crashes out.  Unfortunately the error cannot provide much detailed information.  The printers are a Brother HL-2360, and a Canon Coper Image Runner-Advance

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  • Suggested answer
    David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    14,095 Most Valuable Professional on at

    If you are using Named Printers, please refresh the printer IDs. It is possible that a driver update has made the binary data installed invalid.

    learn.microsoft.com/.../error-start-dynamics-gp-named-printer-enabled

    https://winthropdc.wordpress.com/2011/05/25/troubleshooting-named-printers-issues/

    I would also test with the original version of the report if printing a modified version.

    Regards

    David

  • StefanieC Profile Picture
    434 on at

    Hello!

    You may want to try recreating the Reports.dic.  

    learn.microsoft.com/.../how-to-re-create-the-reports-dot-dic-file

  • RBenoit1978 Profile Picture
    5 on at

    Is that a manual rebuild, or does the system auto-rebuild the file when it discovers it missing.  My apologies I'm a bit of a rookie admin.

  • StefanieC Profile Picture
    434 on at

    It gives you instructions on the page linked.  You basically have everyone out of GP, rename or move the Reports.dic, log into GP which creates a new Reports.dic and go to Report Writer, and import the reports from the old dictionary into the new one.

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