Hi All,
I have a scenario where approval request email has to go based on user's calendar.
For example : If a user submit for approval an automatic email has to go to another user by checking his availability in calendar.
If a user A submits for approval at 4 pm but he has only 3 hours left in his calendar as business hours.
Then an email has to trigger to user B, but we have a waiting period here, which means the email has to wait for 1 day for the next user to respond, if he is not responding then escalate to next user C.
But here there is a scenario, if working hours time is 9 hours, the email which triggered by user A will wait until his working hours 3 and it should start waiting from the next working day hours.
If user B is not available next day then it should not calculate the next days hours.
Once user B is available the waiting time period should start, already 3 hours done so remaining 6 hours has to wait and then it has to escalate to another user C.
Can anyone guide me in how to achieve this, this is an urgent requirement.
Regards,
Gopinath V.
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