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Duplicate Appointments getting created in both CRM D365 and Outlook

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Posted on by Purushotham

Only for the particular user, after creating a appointment from Outlook, though it syncs to CRM but along with a duplicate.

Let's say user creates an appointment from Outlook for 8th Jan which in turn gets synced to CRM.

Along with this actual appointment, duplicate appointment will also get created for today's date and 30 mins later from the present time.

Which ever date you schedule the appointment for, the duplicate will get created for the current date.

Duplicates will occur in both Outlook and CRM D365.

Appointment ID differ for both.

Tried from both outlook and OWA

Any suggestion to fix this issue ?

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Nya 29,060 on at

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Hi,

Is there third party add-in integrated to your outlook? It some times happen due to this.

Check the link below for more information.

social.technet.microsoft.com/.../duplicate-appointments-after-creating-an-appointment-and-then-send-an-update

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Alan Ericson on at

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I would suggest creating a support ticket for investigation with the Microsoft Support team.

What are you using to track the appointment from Outlook?

Is Dynamics on premise or online?

Depending on what you are using to track the appointment, there is a lot of data to collect in order to understand where the duplicate is stemming from.

- If this is CRM online and the tracking method is App for Outlook -- would want to get a Fiddler trace when first tracking the appointment

The app should be making an API request to create the item. It would be helpful to investigate further on the actual API request, and what is occurring with the record between Dynamics and Exchange after it is created.

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