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Customer experience | Sales, Customer Insights,...
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Group realtime journey runs and analytics

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Posted on by 5

Hello Marketing Forum,

We have a process where we send emails for several contacts in one run via custom trigger. The customer trigger is triggered per contact and triggers a real time journey within which the emails are sent.

Under the delivery and interaction details, I then see all contacts that have run in the step.
Here we would like to have the possibility to group the details to see from which execution/run the contact came.
The best way would be to group by an attibute from the trigger.

Is there a way to achieve this?

Our workaround would be to create a new Customer Journey each time. We would like to avoid this.

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I have the same question (0)
  • Leah Ju Profile Picture
    Microsoft Employee on at

    Hi,

    Could you share screenshots to help us understand more details?

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