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Service | Customer Service, Contact Center, Fie...
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Alternating schedule

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Hi there

We have a lot of people here that work in different schedules.
E.g. Mike works week 1 only on Monday and Tuesday. Week 2 he works Wednesday and Friday.
E.g. Josh workes week 1 from 05-13 and week2 from 13-21.

Is there a way we can have altering schedules per 2 weeks? 
Creating schedules for each and every resource this way will be very hard

  • Suggested answer
    Ali Khan Profile Picture
    1,380 on at

    Rostering information (like you mentioned above) can be best managed out-of-the-box by creating a calendar (Work Hours) for one resource per schedule, then creating a Work hours template for that schedule, and then applying that calendar to all resources.

    For instance, there are two schedules (a) one set of resources work on Mon and Tue, and (b) another set of resources work on Wed, Thu and Fri. 10 resources each work on these schedules. In this case you'd want to set work hours of one resource each from each group, then create two Work hours template records (per schedule) and then apply calendar to rest of 9 resources.

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    Please mark as verified if this response answers the question 

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