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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Alternating schedule
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Alternating schedule

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Posted on by Community Member

Hi there

We have a lot of people here that work in different schedules.
E.g. Mike works week 1 only on Monday and Tuesday. Week 2 he works Wednesday and Friday.
E.g. Josh workes week 1 from 05-13 and week2 from 13-21.

Is there a way we can have altering schedules per 2 weeks? 
Creating schedules for each and every resource this way will be very hard

I have the same question (1)
  • Suggested answer
    Ali Khan Profile Picture
    Ali Khan 1,380 on at

    Rostering information (like you mentioned above) can be best managed out-of-the-box by creating a calendar (Work Hours) for one resource per schedule, then creating a Work hours template for that schedule, and then applying that calendar to all resources.

    For instance, there are two schedules (a) one set of resources work on Mon and Tue, and (b) another set of resources work on Wed, Thu and Fri. 10 resources each work on these schedules. In this case you'd want to set work hours of one resource each from each group, then create two Work hours template records (per schedule) and then apply calendar to rest of 9 resources.

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    Please mark as verified if this response answers the question 

    D365 Field Service articles, tips & tricks and feature reviews: https://akhan.me

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