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Microsoft Dynamics CRM (Archived)

Getting error when click on set regarding

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Posted on by Microsoft Employee

Hi

How can I fix this issue?  Just find out that if the email message without attachment we can successful set regarding.

But if we work on the email message have 3 PDF attachment size within 3 MB we are getting this error.

Dynamics 365 and outlook 2010

Thanks

Best Regards

Gary

*This post is locked for comments

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Getting error when click on set regarding

    Hi Gary,

    If it worked for you,  please mark it as answer so that it can help others

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Getting error when click on set regarding

    Add the Activity Feeds role to the user can fix the problem even the user have system administrator right

    Here is the reference:

    www.crmug.com/.../viewthread;MID=15060&tab=digestviewer&CommunityKey=5ab602e5-51fe-4cc2-b467-d970807c0e8a#bm0

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Getting error when click on set regarding

    Thank you for your suggestion. Just try to clear cache on user computer but no Luck.

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Getting error when click on set regarding

    Hi Gary,

    Refer this thread-

    community.dynamics.com/.../138553

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Getting error when click on set regarding

    Thank you for your suggestion. But we using system administrator account also get the same error

    Thanks

    Gary

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Getting error when click on set regarding

    Hi,

    it seems that you lack some priviledges permission to attach documents to your email. It should something like this post: social.microsoft.com/.../crm-2011-how-to-remove-a-users-ability-to-attach-files

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Getting error when click on set regarding

    2018.CRM_5F00_Error.jpg

    Sorry for miss the attachment

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