I am new to the Finance side of Dynamics 365 Finance and Operations. I am struggling to find a solution for a few Purchase orders all with a very similar problem. The issue is as follows:
A purchase order was created with a single line. That line was for item A0001 and the quantity was for 10 of that item. All 10 of the item have been received and a product receipt has been created to reflect all 10 being received. An invoice has also been created and matched to the product receipt. However, a worker adjusted the quantity on the invoice to be 5 and ignored the 2 warning messages that appear when performing this action. The invoice was then posted.
Now, the PO line is stuck in a status of Received. When a second invoice is attempted to be created for the remaining quantity of 5, the invoice is then matched to the product receipt but can not be posted because the Inventory quantity to match field is 0 (this field is found by selecting Match product receipts in the Action Pane of the pending invoice).
I am at a dead end and could really use some expert knowledge with this situation. Any help you can provide would be greatly appreciated.
Invoice has been matched to a product receipt but the quantity was changed on the invoice.
Hi,
Few things to check.
1. Check how much are invoiced quantity by checking Invoice Journals.
2. You may also cross check to understand exact status of item through Action Pane> General > Line quantity. Check here how much received, invoiced and invoice remainder
3. Check if any Pending invoice created, try to delete and then again generate for partial quantity to be invoiced
4. Lastly, if the issue is about posting remaining quantity and this is one off exception case. On Line details, change matching Policy to Not required so it allows to process without warning
Thanks
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