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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Applied Credit Memo is...
Microsoft Dynamics GP (Archived)

Applied Credit Memo is not visible

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Posted on by Chris Flood 657
A user applied a credit memo to an invoice then got kicked out of GP. The Credit memo appears: - In the RM Open table RM20101 - In the RM Apply Open table RM20201 - As applied to the invoice on the Detailed Aging Report (Trial Balance w/Option) The credit memo is not visible in the: - Transaction by customer window Do you have any idea what needs to be done so the credit memo appears in the customer inquiry window as well as all tables, and reports it should appear on?

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  • Verified answer
    Community Member Profile Picture
    Community Member on at

    We've had this situation occur with Cash Receipts payments when there's a disruption on the user's computer.  We have run CheckLinks on the Sales series for RM to clean up the tables and in more than one instance it's seen as an abandoned record and is removed by the CheckLinks tool.  The user then re-enters the payment anew.  It may work the same way for you since it's also an RM transaction.

  • Verified answer
    sueconrod Profile Picture
    sueconrod 337 on at

    I would go to Tools>>Sales>>Utilities>>Reconcile Receivables Amounts and run against the Outstanding Document Amounts and then against the Current Customer Information.

    This usually will bring the CRM back into the Customer window.  

    If this doesn't work then I would be running File>>Maintenance Checklinks against the Receivables Open Transaction Files and the Receivables Customer Master Files.

    As always, take a back up prior to running any maintenance against the tables.

  • Community Member Profile Picture
    Community Member on at

    Good thought, Susan.  We have also used the Reconcile utility but without success.  I would be interested to know if it works for Chris Flood in this instance as a first step.

  • sueconrod Profile Picture
    sueconrod 337 on at

    I have never had it work on the Reconcile Utility when I ran it only against once customer, I tend to run it against all customers and then it works.  Don't know what it doesn't work when it is only one customer.  But when it goes against all customers, it generally works.

    Sue

  • Verified answer
    Chris Flood Profile Picture
    Chris Flood 657 on at

    I had run the reconcile routine and that didn't resolve the issue.  

    Running check links on the Receivables Open Transaction Files and the Receivables Customer Master Files removed the hung transaction from the system.

  • Chris Flood Profile Picture
    Chris Flood 657 on at

    I had the same results.  Reconcile didn't resolve the issue.  Check Links did.

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