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Non-interactive Dynamics 365 users and Azure AD access groups

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Posted on by Piotrek Gaszewski

Hello experts,

We’re using non-interactive users for some back-end communication with Dynamics 365 environment API. We created this accounts in Dynamics using the following approach:

Give Dynamics 365 license to the account.
Setting account as non-interactive in Dynamics and assigning security roles to it.
Removing Dynamics 365 license from account.

Everything was working smoothly until we start using Azure Active Directory groups to restrict access to environments. After enabling this feature our non-interactive accounts were set as disabled. It is no matter if non-interactive account is a member of group or not. In both cases because it does not have an assigned license– it is automatically removed from the list of enabled accounts.

Anyone meet the described behavior? Is it a bug in restriction access with security groups implementation? From my point of view this behavior does not makes any sense because non-interactive account should not require any license :(

Maybe any workaround for this?

Any help will be appreciated.

Kind regards.

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André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

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Hi Piotrek,

I don't thinkg this is a bug. I would like to refer you to the 'Multiplexing' section in the Dynamics 365 licensing guide. This is stating that any user or device accessing or modifying data should be properly licensed.

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Piotrek Gaszewski 25 on at

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Hmmm... I'm reading the latest Licensing Guide it looks like you' may be right. Were there any changes recently in this area? I'm almost sure that it was possible to have up to 5 non-interactive accounts per organization (for the integration purposes) without requirement of having active license for those.

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Piotrek Gaszewski 25 on at

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On the other hand - if we take a look on: docs.microsoft.com/.../create-users-assign-online-security-roles there is information that:

"A non-interactive user account lets these applications or tools—such as a connector from customer engagement apps to ERP—authenticate and access customer engagement apps without requiring a license"

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André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

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Hi Piotrek,

I wasn't sure which exact Dynamics 365 app you are using. I'm not that familiar with CE apps; I'm working with ERP. In return, you might be correct here. You can contact Microsoft Support to check of the Azure AD groups are correctly supporting the non-interactive user accounts.

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